Hi Everyone!

Here's a great short video on effective listening skills.

Please watch it and answer these questions:

What are the 4 key points about improving your listening skills?

Do you think about these 4 key points when YOU listen?

How will these skills improve your workplace environment?

How are they connected to emotional intelligence? Remember that emotional intelligence involves "restraint, self-awareness, self-regulation, self-motivation, empathy, hope and optimism" according to the article we read (page 96, lines 52-53).