More on Improving Communication Skills at Work

Hi LINC 7 students,

Here's the link to a good video about resolving conflicts at work. There is a lot of advanced vocabulary in this video, but you can watch it several times!

One of key points involves asking questions rather than making statements when you are in a leadership role.

Ask yourself: Is this conversation going to motivate my colleague (co-worker) or demotivate (which means that your colleague is less likely to be motivated and productive in the workplace)?



Here's the link to a longer video (20 minutes) called "Communication Skills: The 6 Keys Of Powerful Communication."

The speaker discusses the six most important skills that can improve your communication at work, as well as with your family and friends:

1. Assertiveness  (Ask for what you want/need.)
2. Authenticity  (Be true to yourself; don't hold back.)
3. Open-mindedness  (You're willing to consider other points of view.)
4. Empathy  (Create a "common ground" with the other person.)
5. Clarity  (Communication is what the other person "hears" in your conversation!)
6. Listening  (Really hear what the other person wants/needs.)

Which one(s) do you have to improve (work on)?